Company: SENT
Position: Southside Filling Station - Community Liaison
Job Classification: Exempt, Full-time
Hours: 40 Hours per week
Reporting Relationship: Lead Neighbor Advocate
Location: Onsite, Hi-Crest area

SENT’s Mission:
Intentionally walking beside neighbors through loving relationships and strategic development to accomplish the holistic transformation of neighborhoods in Shawnee County.

SENT’s Vision:
Wholistic transformation of neighborhoods in Shawnee County, with an emphasis in Hi-Crest.

SENT’s Core Values:
Relocation, Redistribution, Reconciliation, Wholistic Approach, Empowerment, Listening to the Community, and Leadership Development.

Position mission: Community Liaison will foster healthy relationships with community members and partners by providing Case Management services, Administrative Assistant services and be responsible for the Hi-Crest Market & Southside Filling Station, primarily focusing on quality programming, supervision and training of staff and volunteers, collaborations with community partners, and promotion of SENT programming.

Essential Functions/Work Schedule:
70% Southside Filling Station Food Pantry Leadership

• Lead all aspects of the Southside Filling Station Food Pantry, ensuring operations run smoothly, efficiently, and with dignity for all guests.
• Recruit, train, schedule, and retain volunteers to support weekly food distribution and special events.
• Develop and maintain relationships with local food suppliers, grocery stores, farms, and food distributors to secure free and reduced-cost food.
• Oversee food inventory, donations, ordering, and distribution in compliance with health and safety standards.
• Collaborate with SENT leadership and community partners to align the pantry with SENT’s holistic community wellness goals.
• Work with the Community Garden and Southside Wellness Clinic to provide healthy food options that lead to healthier diets.
• Maintain records and data for grant reports, donor updates, and compliance requirements.
• Ensure that all food handling and storage practices meet local and state food safety guidelines.
• Implement volunteer appreciation and recognition initiatives.
• Represent the Southside Filling Station at community meetings and events to strengthen partnerships and community awareness.

30% Neighbor Advocacy and Case Management

• Screen and evaluate community members for service needs and goals.
• Provide short-term case management support and connect individuals to SENT’s wraparound services, including behavioral health, workforce, and medical resources.
• Maintain confidentiality and accurate case documentation according to HIPAA and SENT standards.
• Support individuals in developing and achieving measurable goals toward stability and self-sufficiency.
• Assist in coordinating special projects that promote community wellness and neighbor empowerment.
• Other related duties as assigned..

Essential Functions:

• Provide leadership, coordination, scheduling, and recruiting for the Southside Filling Station volunteers and vendors.
• Ensure compliance with safety and food distribution standards.
• Coordinate and manage facility needs related to pantry operations.
• Participate in a comprehensive evaluation of community members as needed.
• Assist individuals with identifying their strengths and weaknesses.
• Support the mission of SENT by walking alongside community members through loving relationships as they work to reach their goals and overcome barriers.
• Provide support to community members by assisting with the strategic development of attainable goals.
• Serve as the onsite compliance expert for the Southside Filling Station to ensure team members, volunteers, vendors, and other individuals follow program protocol, safety compliance, and organization procedures.
• o Supervise and train team members, volunteers, and vendors on program protocol and safety compliance.
• Manage and coordinate facility-related duties/departments (including food service, transportation, janitorial, environmental services, and scheduling rooms).
• General clerical tasks to support SENT staff
  • Receive and route incoming calls and visitors.
  • Assist with meeting preparation details (handouts, room prep and clean up, etc.).
  • Maintain office files.
  • Clerical work: prep and complete documents; write communications, filing, and other duties.
• Coordinate special projects and other duties as assigned..

General Responsibilities:

• Support SENT’s strong relationship culture through quality customer service and exceptional teamwork skills.
• Provide superior client service by resolving problems efficiently and responding timely.
• Prioritize and manage work effectively.
• Actively seek to add and enhance knowledge regarding developments and current trends in the industry that will serve SENT’s needs.
• Professionalism while representing SENT (onsite, professional, and community events and via communications).
• Implement and audit policies and procedures for compliance, as it relates to the area of responsibility.
• Timely responses to inquiries for information to customers, staff, and vendors.
• Provide required reports to the SENT Board, Annual Report, donors, and grants.

Performance Measurements and Accountability:

• Accurate and timely completion of the work assignments.
• Collaborative relationships are developed and maintained with clients and staff (internal and external).
• Achievement of objectives as outlined by leadership.
• Strict confidence and confidentiality.
• Arrive and depart from work timely per schedule.

Qualifications: (Knowledge, Skill, and Ability)

• Experience leading volunteer teams or managing food pantry/community-based programs.
• Demonstrated ability to build community and organizational partnerships.
• Strong leadership, organizational, and communication skills. Ability to maintain confidentiality (HIPAA compliance required).
• Person-Centered Case Management (PCCM) certification or a willingness to obtain certification.
• Willingness to expand knowledge of community resources and develop appropriate connections.
• Maintain healthy boundaries between self and client.
• Ability to maintain a high level of confidentiality, as required by HIPAA.
• Maintain personal qualities that enable effectiveness: realistic, patient, flexible, and self-confident.
• Ability to be a good advocate.
• Personal and professional recommendations that testify to a caring, encouraging disposition.
• Technologically savvy - able to pick up and learn/implement/train new programs and software quickly.
  • Advanced Microsoft Office Suite skills.
  • Familiarity with G Suite/Google Drive.
• Pass appropriate background checks.
• Knowledge of and excitement to support the mission, vision, values, and strategies of SENT.
• Knowledge of and agreement with CCDA principles as it applies to SENT initiatives.
  • https://ccda.org/about/philosophy/
• Efficient, effective, and works within the approved budget.
• Ability to make effective decisions that produce positive results.
• Ability to communicate effectively through both oral and written communication.
• Attention to detail.
• Ability to organize work and projects to ensure timely completion.
• People skills: collaborative spirit, compassionate, and team player.
• Valid Kansas driver’s license.
• Resident or willing to move to Topeka, KS, preferred.
• Demonstrated ability to work with children, families, volunteers, and community leaders.
• Demonstrates excellent teamwork skills and working together to achieve successful outcomes.
• Demonstrates emotional maturity and stability, as well as the ability to handle crisis situations.
• Demonstrates independent work skills to guide effective decision-making and positive results.

Physical Demands:

• Lift and move items up to 50 pounds
• Sit, stand, and walk for extended periods of time
• Ability to concentrate on detailed information
• Ability to work on the computer for several hours at a time
• Ability to bend, kneel and reach items
• Frequent use of hands to finger, handle or feel objects, tools, or controls
• Must be able to speak and listen effectively
• Vision abilities for close vision, color vision, peripheral vision, and depth perception

Work Environment:
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

• Office environment: majority of time spent in a pleasant, indoor environment with good lighting and temperature control.
• This is a non-smoking work environment, including all premises and other such areas
• Travel may be required, along with that entails standard travel risks

Additional Duties:
Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.