Title: Director of Client Services
Accountable to: VP Client Services
Job Classification: Exempt, Full-Time
Work Schedule: Generally 8 hours per day per schedule, 8:00 a.m. – 4:30 p.m.
Salary Range: based on experience
Location: On-site at APS Office - Overland Park, KS

Associated Purchasing Services (APS) Mission: Advance the missions of Kansas Hospital Association (KHA) and Missouri Hospital Association (MHA) by serving as a dedicated advocate for hospitals and other healthcare organizations by reducing the expense of managing their products and services and enhancing revenues.

Position Overview:
The Director of Client Services serves APS members by providing consultative support to participants with Supply Chain Analytics, as well as communicating solutions and strategies relating to APS and the Vizient contracts. This individual also supports APS in the fulfillment of its mission and goals.

Essential Functions:

• Develops and maintains extensive and detailed contract/product knowledge of over 2,000 APS and Vizient contracts within Pharmacy, Materials Management, Imaging Services, Lab, Facilities and Construction, Capital Equipment, Nutritional Services and Purchased Services Portfolios.
• Maintains proficiency in Vizient Suite of Tools to include Vizient Contract Catalog, eCommerce Exchange, Transaction Management, Supply Analytics, Supply Analytics with Benchmarking, Contract Optimizer, CPA (Contract Price Activation), Impact Standardization Program, Salesforce, Seismic, and Pharmacy Analytics and Vizient Sharepoint Site/Aggregation Groups. Must be able to utilize the APS CMS tool efficiently.
• Stays up to date on Current Vizient Aggregation Groups and requirements for member access.
• Able to successfully complete Aggregation group implementation for members.
• Assists APS participants with timely and complete resolution of contract/vendor issues related to APS and Vizient contracts.
• Maintains tier settings in Vizient Contract Catalog by activating a tier request in Vizient CPA.
• Audits Distributor PCN (Price Change Notification) Reports and Daily PA (Price Assurance) reports to ensure contract pricing is accurate and Distributor has the correct contract and tier loaded correctly for Participant.
• Vet Current mix savings and Optimized Savings opportunities within Supply Analytics
• Maintain Distribution mark-ups within Vizient Catalog
• Ensures required LOC (Letters of Commitment) are signed for all participants, as requested by Supplier and uploaded into Vizient CPA
• Utilizes Supply Analytics and contract optimizer to identify savings opportunities for members.
• Provides APS Website and Vizient Contract Catalog training to ensure members can access contract details and pricing.
• Completes ongoing review of Expiring Contracts and their replacement agreements to ensure continuous contract coverage
• Maintain up to date facility contact information within Vizient Salesforce and APS CMS
• Demonstrates professionalism while representing APS.
• Responds in a timely manner to inquiries from APS members, staff and vendors.
• Actively seeks to add and enhance knowledge regarding developments and current trends in the health care supply chain industry.
• Works collaboratively with APS staff to maintain a team environment to accomplish the tasks necessary to serve and support APS and affiliates.
• Performs additional duties as assigned..

Qualifications: Knowledge, Skill and Ability:

• Bachelor’s Degree in Business is preferred, or a minimum of seven (7) years of related work experience is required.
• Knowledge of software programs utilized by APS, including Microsoft Suite products, Teams, Zoom, and superior Excel skills are required.
• Valid driver’s license for travel is required.
• Minimum of three (3) to five (5) years of health care purchasing experience, as well as three (3) years of sales and marketing is preferred.
• Must possess at least a basic knowledge of the health care delivery system.
• Ability to meet deadlines and work under pressure with little or no supervision.
• Ability to prioritize and manage work effectively and efficiently to accomplish tasks while managing multiple projects at the same time and delivering friendly service.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations in a variety of formats.
• Ability to respond to critical situations.
• Ability to respect diversity and individual needs.
• Ability to interpret a variety of instructions either written, oral, diagram, schedule or electronic formats.
• Ability to analyze and rationally solve problems at the functional level.
• Ability to exhibit effective communication skills (verbal, written and body language).
• Ability to strategically plan through creativity and innovation.
• Proficient in basic math principles, computations and interpretation of graphs.
• Knowledge of general office equipment.

Physical Demands:

• Lift and move items up to fifty (50) pounds.
• Sit, stand and walk for extended periods.
• Ability to work on the computer for hours at a time and concentrate on detailed information.
• Bend, kneel and reach items with use of hands to finger, as well as handle or feel objects, tools and controls.
• Must be able to speak and listen effectively.
• Vision abilities, including close vision, color vision, peripheral vision and depth perception.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Professional office setting with little discomfort due to such factors as noise, heat, dust, or other adverse factors
• This is a non-smoking work environment, including all premises and other such areas
• Travel is required, along with that entails standard travel risks.

This job description does not state or imply that these are the only activities to be performed by the team member holding this position. Staff is required to follow other job-related instructions and to perform other job-related responsibilities as requested by management.