Company: Community Care Network of Kansas
Job Title: CIN Outreach and Engagement Coordinator
Job Classification: Exempt, Full-Time
Pay Range: $45,000-$55,000/year, based on experience 
Reporting Relationship: Chief Administrative and Policy Officer
Schedule: Monday through Friday, 8:00 am to 5:00 pm (or similar schedule)
Location: Topeka, KS (Kansas City, Wichita or Topeka, KS - areas with ability to travel between health center locations. ); Hybrid option based on location.

Who We Are: Community Care Network of Kansas

Community Care Network of Kansas (Community Care) strives to make sure all Kansans have access to high-quality, community-based, whole-person health care close to home.

We are a statewide association made up of a network of community care clinics. Our members serve as the community resource at the local level, dedicated to ensuring the best medical, dental and behavioral care is available to all.

Together, we are leaders in health care training, technical assistance, and public policy discussions at the local, state and federal levels. We collaborate with other health care providers, foundations, and individuals who partner to educate and advocate for increased access to high-quality care for all. We believe healthy Kansans build strong and vibrant communities, which strengthen the overall quality of life in our great state..

Role Overview:

The CIN Outreach and Engagement Coordinator plays a vital role in connecting patients with the Kansas Care Network Clinically Integrated Network (KCN-CIN) Health Centers. This position is responsible for performing telephonic, written, and electronic outreach to patients, ensuring their records are accurately maintained by acquiring necessary documentation from external organizations.

In this role, you will guide and support attributed members as they navigate the healthcare system, primarily through outbound and inbound communication. Your ability to listen attentively, respond thoughtfully, and foster a compassionate environment will be key in empowering our members to access the care they need.

Major Duties:

• Develops and implements outreach strategies to address care gaps for attributed patient populations.
• Coordinates follow-up for inpatient discharges and emergency department visits to ensure continuity of care.
• Designs and oversees patient engagement initiatives for missed or canceled appointments, prioritizing patients with complex or chronic conditions.
• Evaluates data from payers and partner organizations to identify trends and direct targeted outreach efforts.
• Facilitates the establishment of ongoing primary care relationships for new and medically unmanaged KCN-CIN–attributed patients.
• Maintains comprehensive and compliant documentation of all outreach activities, patient interactions, and care coordination efforts.
• Analyzes outreach outcomes to recommend improvements in patient engagement, care coordination, and health equity strategies.
• Provides education and guidance to patients regarding preventive health, chronic disease management, and available community resources.
• Collaborates with interdisciplinary health center teams to address barriers to care and support seamless coordination across providers and services.
• Contributes to the design, testing, and implementation of new workflows or pilot programs aimed at improving patient care and operational efficiency.
• Exercises discretion in managing sensitive patient information, ensuring all outreach and documentation comply with HIPAA and organizational privacy standards.
• Represents the KCN-CIN program in a professional manner, fostering positive relationships with internal and external stakeholders.

Qualifications:

• Minimum: High School diploma or equivalent
• Minimum One (1) year of experience in community outreach, health education, or population health
• Excellent telephone etiquette. Computer use includes word processing, Excel, and Electronic Health Records. Able to operate office equipment, including computer, fax machine, copy machine, etc.
• Able to follow through with assignments responsibly, accurately, and efficiently.
• Knowledge of HIPAA, healthcare terminology, and healthcare-related policy.
• Knowledge of value-based care promising practices.
• Ability to promote a professional and positive appearance and work environment.
• Strong interpersonal, organizational, written, and verbal communication skills required.
• Creative thinking and problem-solving skills; willingness to seek input regularly for process improvement.
• Passion and commitment to improving health.
• Strong interpersonal, organizational, written, and verbal communication skills.
• Energetic, flexible, collaborative, and proactive; a team member who can positively and productively affect both strategic and tactical operations and administrative initiatives.
• Unrestricted Driver’s license required.
• Ability to travel as needed within the state and to attend national meetings.

Preferred Qualifications:

• Associate Degree in Healthcare or related field
• Three (3) years of experience in community outreach, health education, or population health
• Previous experience in a health care setting
• Experience with eClinicalWorks electronic health record
• A willingness to assist health professionals in improving quality care.

Physical Demands:

• Regularly required to maintain a stationary position, with occasional need to relocate to attend meetings internally and externally.
• Ability to read computer screens and operate computer peripherals for an extended period of time, or the ability to discern electronic information through reasonably available accommodations.
• Regularly required to communicate with staff, members and stakeholders in writing, video conferencing and in-person meetings. .

Work Environment:

• Professional, fast-paced, and deadline-oriented environment in an office setting with regulated temperatures and moderate noise level.
• Employees working from home must have a secure and dedicated workspace with reliable internet bandwidth capable of supporting video conferencing and handling large data sets over a secure connection.
• If an employee is hired under a full-or hybrid-remote work agreement, Community Care will provide computer equipment that meets the technical requirements of the position.

Additional Duties:

Additional duties and responsibilities may be added to this position description at any time. The position description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow Community Care policies and procedures and maintain a professional personal appearance and workspace. Employees are required to follow any other position-related instructions and to perform any other job-related responsibilities as requested by the employee’s supervisor.

Community Care Network of Kansas does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, the appointment to and termination from its Board of Directors, hiring and firing of staff or contractors, selection of volunteers, selection of vendors, and providing of services.