Bankcard Manager

Location: Topeka, KS
Date Posted: 03-02-2018
Company: CoreFirst Bank & Trust
Position: Bankcard Manager
Reports To: First SVP – Senior Director of Sales and Marketing
Classification: Full-time; Exempt

Job Summary
The Bankcard Manager is responsible for directing the product management and daily operations of the Bank’s debit and credit card portfolios. Provides Card Services staff with guidance and training to achieve a high level of job knowledge, internal/external service, information security and professional development. Keeps the executive staff apprised of the performance of the Bank’s card program. Coordinates and implements new features and technologies to further enhance the debit and credit card programs. Works across lines of business to grow the size and profitability of the Bank’s card portfolios.
Essential Functions and Responsibilities
  • Performs operational oversight of card services program, including all phases of debit and credit card processing.
  • Develops and monitors credit and debit card metrics for portfolio management, optimization, and profitability.
  • Manages the Card Rewards programs to ensure customers and the Bank are getting value from the programs.
  • Monitors cardholder and dispute activity for fraud detection and proactive fraud prevention.
  • Monitors VISA’s fraud alerts and card use restrictions to mitigate fraudulent activity.
  • Responds to and resolves cardholder disputes according to regulations.
  • Manages primary technology service providers for the card business. Acts as the primary contact with these vendors and ensures they are meeting Service Level Agreements and providing a superior level of service to our customers. Develops strong working relationship with vendors for program management and product development.
  • Keeps abreast of card payment systems, recommending changes to improve card usage and member service.
  • Recommends changes to debit and credit card program policies, procedures, systems, and products, as needed, to:
    • maintain an efficient operation
    • keep a competitive position in the marketplace
    • promote usage
    • increase card penetration
  • Keeps abreast of industry trends including competitor’s activity, payment methods, and brand initiatives.
  • Maintains compliance with card programs and processes; federal, state and local regulations; and Bank policies and procedures.
  • Maintains knowledge of current laws and regulations relating to banking and payment card industry.
  • Manages staffing and employee development in the department including hiring, terminations, promotions, and performance evaluations.
  • Works with other departments and staff to ensure the delivery of exceptional service to our customers.
  • Manages department projects and represents the Card Services Department on other Bank initiatives.
  • Completes reports, tasks, and projects as assigned within established guidelines and timeframes.
  • Works with the COO to develop and execute an annual business action plan for the department as well as develop and manage an annual budget and P&L for the department.
  • Attends training and seminars as necessary.
Knowledge, Skills, and Abilities
Five to seven years of credit and debit card experience required as well as card services management.

Preferred Experience includes:
  • Experience working with FIS, Entrust Datacard, OR similar major card processors
  • Audit and risk experience
  • Contract and Vendor management

College degree in Business or Finance preferred. Relevant job experience may be substituted for degree.
Interpersonal Skills     
A significant level of trust is required as this position is exposed to sensitive and confidential information which cannot be shared outside of the department.
Diplomacy, courtesy, and tact is required.                
Demonstrated ability to foster sound professional relationships with management is necessary. Must be comfortable in challenging the status quo.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Strong written, verbal, interpersonal and analytical skills, including ability to interact effectively with customers, employees and management are essential.

The ability to plan and execute multiple projects and initiatives balancing department and organizational demands and resources is a must.

The requirements listed below are representative of the knowledge, skill, and/or ability required of this position, but should not be considered comprehensive:
  • CoreFirst Bank & Trust Competencies: Customer Focus, Compliance, Ethics, Perseverance, and Time Management
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and government regulations; Apply relevant findings to improve organizational effectiveness.
  • Strategic ability to look at processes relating to long-term effectiveness
  • Ability to plan and adapt
  • Ability to write routine reports and business communications
  • Ability to effectively present information and respond to questions from members, employees, and management
  • Ability to reconcile general ledger accounts
  • Ability to calculate figures and amounts such as interest, dividends and percentages
  • Proficiency in using Microsoft Office, Word, Excel and Outlook
  • Ability to quickly learn specialized debit and credit card software applications
  • Proven ability to supervise a group of employees
  • Work must be completed with quality and accuracy
  • Organizational skills
  • Ability to work in a team environment and promote a positive attitude toward teamwork
  • Ability to accept and respond to changes in the work environment
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and listen to members and other employees. Physical activities include a combination of constant sitting, constant hand motion and occasional standing/walking. These activities are not necessarily performed to the same degree and combination every day.
Travel is negligible.  It is primarily local during the business day, although some local evening and weekend travel may be needed.
Work Environment  
This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones and copy machines.

CoreFirst Bank & Trust provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, sex, age, disability, or genetics. It is the policy of CoreFirst Bank & Trust to comply with all federal, state, and local laws concerning the employment of women, minorities, individuals with disabilities, and veterans, and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC), in every location in which CoreFirst has facilities. This policy applies to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and any other terms, conditions, and privileges of employment.

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