Festival and Events Manager

Location: Topeka, KS
Date Posted: 03-14-2018
Company: Greater Topeka Partnership
Position: Festival and Events Manager
Job Classification: Exempt, Full-Time
Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional evening and weekend special events
Reporting Relationship: Director of Events
 
Primary Accountability:
The Festival and Events Manager is responsible for preparing all event documentation and coordinating with necessary departments and business partners to ensure consistent, high level service throughout pre-event, event and post-event phases of events. This position must recognize opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Further, this position must exhibit extensive knowledge about Topeka as well as friendly, outgoing, and professional traits.
 
Major Duties:
  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees and ensuring accuracy.
  • Greets customers throughout the event execution.
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
  • Uses his/her judgment to integrate current trends in event management and event design.
  • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
  • Participates in customer site inspections and assists with the sales process as necessary.
  • Solicits feedback from the business partners to identify areas for improvement to enhance the customer experience.
  • Coordinates and communicates event details both verbally and in writing to the customer and operations.
  • Makes presence known to customer at all times during this process.
  • Follows up with customer post-event.
  • Responds to and handles guest problems and complaints.
  • Uses personal judgment and expertise to enhance the customer experience.
  • Stays available to solve problems and/or suggest alternatives to previous arrangements.
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
  • Emphasizes customer satisfaction during all departmental meetings and focuses on continuous improvement.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
  • Facilitates various meetings as he/she perceives necessary to execute event.
  • Assists Corporate Event Manager with Chamber events as needed.
  • Works collaboratively with Greater Topeka Partnership (“GTP”) staff to build and maintain a strong team environment to accomplish the tasks necessary to serve and support the goals of GTP.
  • Performs additional duties as assigned.
 
 
Qualifications:
  • High School Diploma or GED is required; some post-secondary education or training is preferred.
  • At least two (2) years of event planning experience is required.
  • Strong computer and word processing skills, in particular Microsoft Word, Excel, and Outlook.
  • Strong customer service skills with a “how can I please the customer” attitude.
  • Strong organizational and time-management skills.
  • Ability to compute basic mathematical calculations.
  • Self-motivated individual.
  • Ability to communicate clearly and professionally through both verbal and written skills.
  • Ability to organize, multi-task, plan and set priorities with minimal supervision.
  • Ability to work independently and in team settings.
  • Ability to exercise good judgment with a strong attention to detail.
  • Ability to work on a variety of tasks and to perform a variety of administrative duties, such as phoning, typing, word processing, emailing, filling, faxing, and processing paperwork.
  • Ability to establish and maintain effective working relationships across all levels of GTP.
  • Demonstrated poise, tact and diplomacy with the ability to handle sensitive and confidential information and situations.
  • Commitment to the Topeka community expressed through active involvement.
  • Passion for Topeka attractions and knowledge of community events.
 
Physical Demands:
  • Sit or stand for extended periods of time.
  • Read computer screens and mail, email, talk on the phone.
  • Ability to unpack and move supplies up to thirty (30) pounds.
  • Ability to work occasional evenings and attend events as required.
 
Work Environment:
  • Professional and deadline-oriented environment in an office setting.
  • Interaction with staff and clients.
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