Practice Transformation Coach

Location: Jefferson City, Missouri
Date Posted: 03-19-2018
Company: Missouri Primary Care Association
Job Title: Practice Transformation Coach
Job Classification: Exempt, Full-Time
Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Reporting Structure: Senior Vice-President of Health Care Transformation
The Missouri Primary Care Association (MPCA) is a non-profit organization, which explores and implements activities aimed at providing and promoting high quality, accessible health care services to underserved urban and rural populations in Missouri.
Primary Accountability:
The Practice Transformation Coach is a specially trained individual who works with Primary Care Health Home practices in Missouri to improve quality of care. This position coaches practice staff to improve patient outcomes by developing skills in process improvement, team‐based care, encouraging patient engagement, and analyzing quality data and measurements. The Practice Transformation Coach is committed to leveraging Health Information Technology for quality improvement, research, and practice transformation. This position works in collaboration with internal staff members and/or departments as well as external sources in the development, implementation, and evaluation of projects and duties. The Practice Transformation Coach coordinates tasks with members of the designated project team to assure project goals are met timely and efficiently.
Major Duties:
  • Provide customized coaching at Primary Care Health Homes by working with the sites to identify site‐specific needs and opportunities, prioritizing areas of focus, and identifying available and needed resources.  
  • Assess quality measures and coach clinic staff to provide effective ongoing monitoring.   
  • Guide clinic staff and leadership on the implementation of best practices; address barriers to effective implementation of improvement processes; propose solutions for practices/health centers to consider in addressing barriers.  
  • Advise individual clinical sites on the implementation of the interventions and measures, sharing specific best practice examples.  
  • Encourage practice site leadership to identify existing data sources to minimize the burden of data collection and identify opportunities to efficiently retrieve and collect data to support quality improvement activities.  
  • Work with practice sites to produce reports on their progress on quality, financial, and utilization goals and share outcomes of quality and clinical measures.
  • Actively participate in the Missouri Quality Improvement Network and supports member Federally Qualified Health Center (“FQHC”)s in quality improvement activities, including quality improvement and performance improvement coaching.
  • Assist member health centers and partners with quality improvement, including the development of quality improvement plans, performance improvement, practice and workflow redesign, troubleshooting, and strategic planning regarding data quality/integrity to optimize the collection and use of data.
  • Leverage data system functionality to advance the State’s Primary Care Health Home quality improvement initiatives to improve outcomes.
  • Work collaboratively with other practice coach staff for reporting, training, and program coordination.
  • Coordinate specific projects among member and partner organizations, including State agencies.
  • Support and engage in collaboration and share best practices with other stakeholders.
  • Perform additional duties as assigned by the Senior Vice-President of Health Care Transformation.
  • Bachelor’s degree in Healthcare, or other related field required; Master’s degree preferred.
  • Training and/or certification in project management, process improvement, quality improvement, coaching or facilitation, or patient‐centered medical home is highly preferred.
  • Experience working in a primary care clinic or federally qualified health center preferred.
  • Must have a valid Missouri Drive License.
  • Must be able to use personal automobile and maintain all liability and other automobile insurance as required by law.
  • Strong knowledge of and the ability to effectively utilize all Microsoft Office Applications.
  • Ability to learn additional software applications.
  • Ability to work with minimal supervision.
  • Strong interpersonal communication skills and the ability to establish and maintain effective working relationships with all health-related and technology professionals.
  • Excellent communication skills including oral, written and public presentation.
  • Ability to effectively present information in various formats such as one‐on‐one or small group settings.
  • Strong organizational skills and the ability to prioritize, coordinate and manage multiple projects and workload responsibilities.
  • Ability to work with strict confidentiality requirements and utilize good judgment in the preparation and distribution of confidential information.
  • Ability to utilize independent judgment and discretion to create, modify, and/or monitor projects to best meet the needs of membership and other clients as well as to meet program objectives.
  • Ability to work in a team environment and show flexibility and versatility.

Physical Demands:
  • Ability to sit or stand for extended periods of time.
  • Ability to read computer screens, mail, e-mail and talk on the phone.
  • Ability to unpack and move supplies up to twenty-five (25) pounds.
  • Ability to drive a vehicle.
  • Some overnight travel required.
Work Environment:
  • Professional and deadline-oriented environment in an office setting.
  • Interaction with internal and external customers.
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