Reservation Administrator

Location: Manhattan, KS
Date Posted: 05-02-2018
Company: Capstone3D
Position: Reservation Administrator
Schedule: Downtown office presence between 11:00 a.m. to 5:00 p.m., Thursday, Friday and Monday, with evening and weekends hours required. Evening and weekend hours can be done remotely. Days off will be Tuesday and Wednesday. Serve ‘on-call’ as needed/assigned with schedule subject to change and adaptation as needed.

Capstone3D, a Real Estate, Property Management and Hospitality Company in Manhattan, Kansas, has an immediate opening for a full-time Reservation Administrator.

The duties for this position include but are not limited to:
  • Provide outstanding customer service: in-person, by phone and email correspondence, and social media platforms
  • Manage correspondence with guests and vendors 
  • Prepare and execute tasks associated with reservations and reservation systems for guest stays
  • Creation and processing of invoices and transactions
  • Manage internal electronic organizational systems
  • Manage inquiries and inquiry systems
  • Connect guests for tours, meetings and appointments with our Guest Experience Manager, and Promotion and Outreach Coordinator
  • Prepare and manage rental agreement process (preparation, tracking, invoicing etc.)
  • Any other tasks and responsibilities as assigned, related to the reservation process

The ideal candidate will have strong verbal, written and interpersonal skills, a positive and professional image, ability to work with all levels of employees, excellent organizational skills and be a self-starter with a high degree of self-motivation and initiative. Additionally, a high regard for customer satisfaction and prior experience with administering guest reservations is preferred. Candidate must be familiar with Quickbooks. 

To apply for this position, please send a resume and expected pay range to Erin Moore at the following email address: erinm@capstone3d.com
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