Loan Servicing Representative

Location: Topeka, KS
Date Posted: 05-29-2018
Company: CoreFirst Bank & Trust
Position: Loan Servicing Representative
Reports To: Lead Loan Servicer and Vice President Loan Operations Collection and Recovery Manager
Classification: Non-Exempt; Full-Time

Job Summary:
The Loan Servicing Representative performs a variety of duties related to the servicing and administration of loans.

Essential Job Functions:
  • Review daily exception reports
  • Process Paid Files
  • Perform maintenance on both consumer and commercial loans
  • Calculate and process payoffs
  • Post transactions to loans and general ledger accounts
  • Service participation loans
  • SBA reporting
  • Credit Bureau maintenance
  • File NSI/UCC’s
  • Answer phones to assist both internal and external customers
  • Send correspondence as needed
Additional Responsibilities:

Servicing of Real Estate Loans that will include the following:
  • Investor reporting and servicing
  • Funding Real Estate loans
  • Escrow analysis/Paying real estate taxes and property insurance
  • PMI reporting
  • Monitoring and processing insurance claims

Knowledge, Skills, and Abilities:
One year of banking/lending experience preferred.
Previous loan servicing experience desired.

High school diploma or equivalent required. 
Interpersonal Skills
Work involves communicating with immediate colleagues, other bank employees, customers, and vendors beyond the immediate department, primarily for purposes of giving or obtaining information, which may require some discussion. Work requires ordinary courtesy and friendliness in providing assistance and exchanging factual information. Ability to relate and empathize with other people.

  • Adherence to the CoreFirst Bank & Trust Values of respect, communication, integrity, initiative, and accountability.
  • Maintain a high level of skill in the CoreFirst Bank & Trust Competencies of customer focus, compliance, ethics, perseverance, and time management.
  • Initiative/Self Starter
  • Basic accounting
  • Microsoft Office proficiency
  • Detail/Goal/Solutions Oriented
  • Listening, oral and written communication skills
  • Conflict resolution

Physical Requirements: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.  Light physical effort is frequently required, as well as to stand, walk, and sit.
Travel is negligible

Work Environment:              
This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.
Applicants must have a clean driving record and pass a drug screening and background check.

Internal applicants must be meeting the minimum requirements of their current job, and should submit a cover letter and resume via the employee portal.

CoreFirst Bank & Trust provides equal employment opportunities (EEO), complies with all federal, state, and local laws concerning the employment of women, minorities, individuals with disabilities, and veterans, and acts in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC), in every location in which CoreFirst has facilities.
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