Bilingual Administrative Summer Intern

Location: Topeka, KS
Date Posted: 12-05-2018
Company: CBW Bank
Position: Bilingual Administrative Summer Intern
Job Classification: Exempt, Full-Time
Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Reporting Relationship: BSA Officer
Work Location: Topeka, KS
 
Primary Accountabilities:
The Bilingual Administrative Summer Intern is responsible for providing bilingual communication to CBW Bank’s (“Bank”) customers.
 
Major Duties:
  • Assists with receiving and directing visitors. 
  • Answers all incoming telephone calls in a professional, polite and courteous manner.
  • Makes clear and accurate communication to the other party on the other end of the line.
  • Redirects and diverts calls to appropriate parties or offices.
  • Relays information as quickly and accurately.
  • Assists in handling customer requests and questions.
  • Creates, changes, produces  and maintains various forms.
  • Prepares reports and documents as requested by Bank management.
  • Performs additional duties as assigned.
 
Required Qualifications:
  • High-school diploma, GED, or equivalent.
  • Ability to communicate clearly and professionally through both verbal and written skills with customers fluently in English and Spanish.
  • Ability to operate telephone equipment.
  • Strong problem-solving abilities, aptitude for numbers and orientation towards detail.
  • Ability to interact diplomatically with the public under stressful conditions.
  • Ability to pay close attention to detail and to make reliable and prompt decisions using available information. 
  • Ability to organize, multi-task, plan and set priorities to meet deadlines with minimal supervision.
  • Must project a friendly, courteous, patient and professional image at all times, even under adverse conditions.
  • Demonstrate poise, tact and diplomacy with the ability to handle sensitive and confidential information and situations.
 
Physical Demands:
  • Ability to sit for extended periods of time.
  • Ability to read computer screens and email, mail and talk on the phone.
  • Ability to lift up to twenty-five (25) pounds.
 
Work Environment:
  • Professional and deadline-oriented environment in an office setting.
  • Interaction with staff and customers.
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