Full-Time/Part-Time Customer Sales Associate (Teller)

Location: Topeka, Kansas
Date Posted: 09-29-2017
Company: CoreFirst Bank & Trust
Job Title: Customer Sales Associate (Teller)
Classification: Non-exempt; full-time or part-time
Hours: Full-time = 38 hrs. per week, minimum, Part-time = 20 hrs. per week, minimum

The Customer Sales Associate meets the day-to-day needs of the Bank’s customers by providing excellent customer service and performing transactions accurately and efficiently. The successful candidate is detail-oriented, has an accommodating attitude toward Bank customers, and exhibits the ability to contribute as a team member, while having a sense of pride in doing high quality work. 

Essential Functions and Responsibilities:
  • 70% Proficiently processes customer transactions in a courteous, professional, accurate, and timely manner, following bank policies and procedures.  Answers questions, resolves problems, and recommends product solutions for customers.  Assists with record keeping, branch operational logs, day-to-day customer and branch needs.
  • 30% Maintain working knowledge of bank products and services benefits, to identify product solutions for customers.  Serve prospective and current customers by referring products and services.

Knowledge, Skills, and Abilities:
  • Experience: One year of customer service experience, including cash handling, required.
  • Education: High school diploma or equivalent required. Successful completion of CSA Training and Testing, provided by CoreFirst Bank & Trust, required.
  • Interpersonal Skills: Courtesy, customer service, and tact are essential elements of the job.  Must handle confidential information appropriately. 
  • Competencies: Adherence to the CoreFirst Bank & Trust Values of respect, communication, integrity, initiative, and accountability. Maintain a high level of skill in the CoreFirst Bank & Trust Competencies of customer focus, compliance, ethics, perseverance, and time management.
  • Other Skills: Professionalism is a requirement for success in this position. Must maintain a working knowledge of CoreFirst Bank & Trust’s history, goals, policies, and procedures, and understand how they relate to the essential functions and responsibilities of the position. Must demonstrate initiative, problem-solving ability, and be detail-oriented to successfully perform the essential job functions. Must maintain a working knowledge of CoreFirst Bank & Trust products and services to effectively make referrals to customers.
  • Travel: Tellers are assigned a home branch, but may have days when required to work at another branch. Travel is primarily local during business. Occasional local evening/weekend travel required for training or meetings

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.  Light physical effort is frequently required, as well as to stand, walk, and sit.
Work Environment:              
This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.
Applicants must pass a drug screening and background check.

CoreFirst Bank & Trust provides equal employment opportunities (EEO), complies with all federal, state, and local laws concerning the employment of women, minorities, individuals with disabilities, and veterans, and acts in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC), in every location in which CoreFirst has facilities.

To apply, please visit https://corefirst.agileats.com/careers/ or contact our Recruiting Specialist at rgardner@corefirstbank.com.
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