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Operations Assistant

Topeka, KS
Company: CBW Bank
Position: Operations Assistant
Job Classification: Non-Exempt, Full-Time
Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Reporting Relationship: Operations Officer
Work Location: Topeka, KS
Primary Accountabilities:
The Operations Assistant assists with daily operations of electronic banking platforms, including online banking, mobile remote deposit capture, and card networks.
Major Duties:
  • Enrolls customers in online banking.
  • Enrolls commercial customers in cash management, including online banking setup, completion of necessary contracts and coordination with staff to establish Officer approval of limits.
  • Assists commercial customers implement and maintain remote deposit capture systems.
  • Assists customers with offsite remote deposit capture installation.
  • Assists customer and bank staff with wire transfers by sending and verifying transfers.
  • Demonstrates online banking, bill pay and/or mobile products to employees and customers as required.
  • Responds, on a timely basis, to any customer inquiries regarding any of the electronic banking platforms or services.
  • Prepares monthly reports for Management to review.
  • Reconciles and researches disputes.
  • Performs additional duties as assigned.
Required Qualifications:
  • High School Diploma or GED equivalent required. Bachelor’s Degree preferred.
  • A minimum of two (2) years of related experience is required.
  • Advanced written, oral, interpersonal skills with a high attention to detail.
  • Ability to maintain strict confidentiality.
  • Demonstrate good work habits, maintain a professional appearance and attitude and follow policies and procedures.
  • Must project a friendly, courteous, patient and professional image at all times, even under adverse conditions.
  • Possesses a track record of integrity and commitment to professional standards.
  • Demonstrates ability to forge cohesive and effective working relationships with a variety of personalities.
  • Demonstrates ability to fulfill assigned commitments in a timely manner within established budgets while achieving quality results, prioritizes and resolves conflict when necessary, demonstrates strong organizational, analytical, and multitasking skills.
Physical Demands:
  • Ability to sit for extended periods of time.
  • Ability to read computer screens and email, mail and talk on the phone.
  • Ability to lift up to twenty-five (25) pounds.
Work Environment:
  • Professional and deadline-oriented environment in an office setting.
  • Interaction with staff and customers.
  • Potential exposure to dangerous criminal activity.
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