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Operations Assistant II

Lawrence, KS
Company: DCCCA
Title: Operations Assistant, II
Location: Lawrence, KS 

DCCCA is recruiting for an Operations Assistant II for its Behavioral Health program. This position provides accounting and billing support, while contributing to projects related to the facilitation of local agency programming and activities.

Successful candidates display a positive, customer service-oriented demeanor. They enjoy working with and through people to manage multiple projects and timelines. A good eye for detail and the ability to follow-up are key to success in this role. Those with exceptionally professional verbal and written communication skills and the proven ability to produce high-quality work are encouraged to apply!

About Us
Founded in 1974, DCCCA is a strong, stable, private non-profit that has grown to 240 employees in nine locations throughout Kansas and Oklahoma. DCCCA has been accredited by the Council on Accreditation since 2007. DCCCA exists to improve lives and change legacies. The Behavioral Health program provides residential and outpatient treatment for substance abuse, as well as outpatient mental health services across the state of Kansas. Our treatment teams use only the best practices in their work and approach treatment from the perspective of trauma informed care. Our programs support individuals overcoming years of struggle, giving them tools and opportunities to live healthy lives and manage challenges in a new way.

DCCCA offers a flexible work schedule and excellent work-life balance. We are a diverse group of individuals, serving diverse clients and families. Join us!

For more information and to apply, visit: www.DCCCA.org/careers
Essential Functions
  • Creates a safe client environment by performing all required security and safety procedures
  • Functions as CareLogic System Administrator; providing technical support to program staff, coordinating support tickets, establishing new users, and communicating system maintenance.
  • Performs daily monitoring of CareLogic entries to ensure data accuracy, including, but not limited to data areas of duplicate clients, addresses, gender, ID numbers, income, referral source identification, and race; monitors outdated entries; review release notes, etc.
  • Creates CareLogic configurable forms and service documents, under the direction of Behavioral Health leadership.
  • Creates behavioral health data reports, using CareLogic functionality, under the direction of Behavioral Health leadership.  Distributes developed reports to designated recipients and according to the schedule agreed upon with Behavioral Health leadership.
  • Ensures behavioral health personnel receive passwords and use instructions, as appropriate, for KMAP and identified managed care company provider portals.  Discontinues their access and passwords upon employment termination.
  • Facilitates claim and authorization activities, Medicaid eligibility verification, and weekly staff reports regarding activities and claims, as requested.
  • Participates in individual clinical staff credentialing and re-credentialing, in collaboration with Human Resources.  Activities may include ensuring CareLogic credentialing information is accurate and up to date and updating counselor KMAP documentation.
  • Maintains updated facility KMAP credentialing, including the submission of annual facility licenses.
  • Communicates with insurance providers and other third party payers to obtain benefits, copays, etc.
  • Communicates with contracted payers for invoice, claims, authorization, etc. procedures (e.g. Department of Corrections or drug courts)
  • Receipts payments and create deposit.
  • Requests and mails client self-pay statements from CareLogic.
  • Prepares client refund invoice for AP processing.
  • Assists as needed with calls to the KanCare MCOs to identify reasons a claim may have been denied for further reprocessing.
  • Serves as front desk support.
Education, Experience, and Abilities
  • High school diploma or equivalent, required.
  • 3 years’ relevant work experience, required.
  • Ability to develop positive working relationships with others.
  • Job may require the employee to be able to regularly drive to various DCCCA locations and other business locations throughout the day including early morning or evening hours.
  • Intermediate to advanced proficiency with Microsoft Suite.
  • Proficiency with database programs, phone systems, and other office equipment.
Some of our benefits include:
  • Health, Dental, and Vision Insurance
  • Medical and Dependent Care FSA
  • 403(b) with Company Match
  • Public Service Student Loan Forgiveness
  • Paid Vacation
  • Paid Sick Leave, including 3 “Self-Care” days
  • 10 Paid Holidays, including 3 “Choose-Your-Own” holidays
  • Employee Assistance Program
  • Tuition Assistance
  • 529 Educational Savings Plan
  • Employer-Paid Life Insurance
  • Voluntary Life and AD&D
  • Voluntary Cancer Insurance
  • Bereavement Leave
  • Wellness Program
  • Business Casual Attire with Jeans Days
DCCCA is proud to be an equal opportunity employer and tobacco and drug-free workplace.

For more information and to apply, visit: www.DCCCA.org/careers
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