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Outreach and Enrollment Coordinator

Jefferson City, MO
Organization:  Missouri Primary Care Association (MPCA)
Title:  Outreach and Enrollment Coordinator
Job Classification:  Non-Exempt, Full-Time
Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Reporting Structure: Outreach Program Manager
Location: Jefferson City, MO (Remote options within MO may be considered)

Organization:

The Missouri Primary Care Association (MPCA) is a non-profit organization, which explores and implements activities aimed at providing and promoting high quality, accessible health care services to underserved urban and rural populations in Missouri.

Primary Accountability:

The Outreach and Enrollment Coordinator provides consultation and assistance in developing Medicaid/MC+ insurance enrollment processes at clinical delivery sites to uninsured and underinsured persons. Providing technical assistance to and training of CHC staff in outreach and enrollment procedures and MC+ issues, utilizing strategies to increase appropriate utilization of the health care system by both insured and uninsured patients, working as a support line for the CHC’s by providing them with resource materials.   

Major Duties:

  • Collaborates with MPCA staff to support other MPCA programs.
  • Fosters relationships with Community Health Centers (CHC) outreach and enrollment staff.
  • Provides support, leadership and facilitates technical assistance and training to CHCs regarding:
    • outreach, education, application, and enrollment assistance for Medicaid, Marketplace/ACA and Medicare health insurance.
    • resources for health insurance application problems encountered by patients and consumers.
    • impact of the social determinants of health and health disparities on health outcomes.
    • communication and customer service related to cultural awareness, health literacy, and limited English proficiency.
    • State and national policy changes that impact outreach and enrollment for insurance coverage.
    • quality improvement on processes, reporting, etc.
  • Provides training for CHCs on strategies to increase appropriate utilization of the health care system by both insured and uninsured patients.
  • Develops a solid, inclusive working relationship with MDSS to coordinate, facilitate and improve MO HealthNet application policy and process.
  • Fosters relationships and participates in efforts of State, national groups, and organizations involved in issues related to: outreach, enrollment, access to care, vulnerable populations, and health equity/disparities.
  • Maintains compliance with appropriate program funding requirements including budgeting, reporting, and tracking requirements.
  • Supports advocacy efforts that positively affect CHCs and their patients, including the uninsured.
  • Monitors grantee contracts, reporting, and progress to assure program objectives are met.
  • Identifies any funding opportunities for the Association to enhance membership services and technical assistance capabilities. 
  • Performs additional duties as assigned.

Qualifications:

  • Bachelor’s degree preferred in community health, health policy, nursing, social services, public administration, health education or related health care field.
  • Must have a valid Missouri Driver’s License, be able to use personal automobile and maintain all liability and other automobile insurance as required by law.
  • An understanding of community-based primary health care systems and programs and the needs of medically underserved populations are required. 
  • Working knowledge of Medicaid, Marketplace/ACA and Medicare insurance programs. 
  • Formal education or experience in policy, organizational and community development, quality improvement, program development, and grant administration is preferred. 
  • Ability to work with individuals from varied professional backgrounds and diverse cultures.
  • Self-motivated, self-directed, flexible, and able to thrive in a complex and rapidly changing environment are essential qualities. 
  • Strong knowledge of and the ability to effectively utilize all Microsoft Office Applications.
  • Ability to learn additional software applications.
  • Ability to work in a team environment and show flexibility and versatility.
  • Strong interpersonal communication skills and the ability to establish and maintain effective working relationships with internal and external customers.
  • Excellent communication skills including oral, written, and public presentation.
  • Ability to effectively present information in various formats such as one‐on‐one, small group, or large group settings.
  • Ability to work with all levels of the organization.
  • Strong organizational skills and the ability to prioritize, coordinate and manage multiple projects and workload responsibilities with minimal supervision.
  • Ability to work with strict confidentiality requirements and utilize good judgment in the preparation and distribution of confidential information.

Physical Demands:

  • Ability to sit or stand for extended periods of time.
  • Ability to read computer screens, mail, e-mail and talk on the phone.
  • Ability to lift up to twenty-five (25) pounds.
  • Ability to drive a vehicle for short and extended periods of time.
  • Some overnight travel may be required.

Work Environment:

  • Professional, team, and deadline-oriented environment in an office setting.
  • Interaction with internal and external customers.
  • Main office located in Jefferson City, MO.

Additional Duties:

Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.
 
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