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Director of Operations

Topeka, KS
Company: Stone and Story Real Estate Group
Title: Director of Operations
Location: Topeka, KS

Are you organized with high integrity and looking for an exciting opportunity to grow and support a growing team that loves to help others live their dream?

Administrative / Operations Tasks
  • Coordinate the purchasing of office supplies, marketing materials and any other business-related supplies and materials on a weekly basis
  • Command Expert - Our CRM Database - ensure Command websites are updated each time we add a new team member/agent/client and as needed with additional updates
  • Field and answer emails and texts from agents and clients daily. Act as first point of contact for agents and follow up on all leads and organize to gather what you need to follow up
  • Maintain Stone and Story monthly calendar and take care of all scheduling including some personal
  • Create Playbooks to document processes and systems and update existing Playbooks
  • Oversee annual client interaction process (36 touch campaign through CRM)
  • Understand systems and lead generation programs to support agents, leadership and team to drive sales
  • Map out, calendar and oversee the execution of all events
  • Quarterly review– evaluate options to control budget & increase satisfaction & production
  • Oversee the execution of surveys sent out to clients and to agents; accumulate responses and draft insights and solutions
  • Create sharable documents of all the lots & land available to build to convert leads to build
  • Update all DH available lots
  • Coordinate all closing gifts and docs
Listing Coordinator
  • Coordinate all open houses with the team per our weekly process
  • Gather marketing material for agents, those include
    • Listing packets
    • Buyer Packets
    • Open House information
    • Listing Binder
Marketing Coordinator
  • Manage client communication in our database management system
  • Create and maintain buyer and seller consultation packages in coordination with Marketing Director
  • Coordinate the preparation of listing and open house flyers, graphics, signage and other marketing
  • Follow marketing calendar for posting on social media as outlined by the Marketing Director
  • Execute daily social media post updates in Canva including new listing & just sold post for all platforms
  • Create lead generating content and landing pages
  • Keep up with current local events and effectively communicate to our audience
  • Update social media insights weekly
  • Manage give-a-ways
  • Create and maintain newsletter, printed and digital with the Marketing Director
  • Update and maintain DH & Stone & Story websites to keep Google rank up to keep leads coming in
  • Follow up on all leads including from the websites
Team Connector
  • Communicate promptly
  • Taking notes at meetings
  • Weekly touch base for supplies and needs
  • Manages all preparation for weekly team meeting
  • Event coordination and manages timeline and process. Those events include:
    • Restory
    • Monthly Outreach
    • Quarterly client events
    • Team parties & training
    • Neighborhood events
  • Believes in the mission of Stone & Story and Dultmeier Homes
  • Lives by high integrity
  • Committed to personal growth and growing the company
  • Passionate about the advantages of Stone & Story, new construction, and DH
  • Curiosity to learn and courage to ask questions
  • Driven to look beyond what is being done to what could be
  • Committed to executing with a can-do attitude paired with grit and determination to make it happen
  • Seeks feedback and open to change
  • Fulfilled by supporting team to be in flow in their gift zone to reach the highest good
  • Engaged to co-create promotions, processes and grow the business
  • Builds strong relationships with clients and within the Stone & Story & DH building team
  • Experience with managing multiple projects/tasks, computer proficiency ‐ experience with Microsoft Word, Excel, PowerPoint, Google and other office/real estate related software
    • Positive, friendly, and supportive attitude
    • Works well on a team
    • Able to problem solve
    • Self-Starter
    • Canva Experience
    • Project Management
    • High Energy
    • Adept at self‐management
    • Realtor License or desire to have one
    • Editing and writing skills
    • Required Education: College degree or High school and equivalent experience
    • Required experience: Administrative Assistant or equivalent, 3+ years
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