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Loan Servicer

Topeka, Kansas
Job Classification: Non-Exempt, Full-Time
Reporting Relationship: Loan Administration Officer
 
Primary Accountabilities:
The Loan Servicer is responsible for processing and maintaining consumer and commercial loans throughout the life of the loan in a professional, efficient manner.
 
Major Duties:
  • Separates and distributes loan notices to the Loan Officers. Files closed loan histories and pulls paid and renewed loans out of loan cabinets.
  • Accurately balances daily loan totals to the general ledger.
  • Posts all activity to loan accounts including extensions, draws, renewals, and payments. Reviews and corrects transaction errors.
  • Inputs data from consumer and commercial worksheets to prepare all loan documents for closing. Reviews and corrects errors as required.
  • Funds and transfers all loans from the loan platform.
  • Processes Uniform Commercial Codes (UCC), Notice of Security Interest (NOSI) and title applications online or manually, as required.
  • Posts dealer floor plans in a timely manner and accurately balances floor plans each month.
  • Processes Garnishments, bankruptcy payments and adds charged off checking and savings accounts to Chexsystems.
  • Prepares new Contract for Deeds. Process payments, pay the taxes and insurance, and any other maintenance needed on the accounts.
  • Updates the New Money, Loan Approval and Loan Committee spreadsheets.
  • Orders loan coupon books.
  • Run various reports on a daily, weekly, monthly, quarterly, or yearly basis.
  • Answers incoming loan calls in a polite and efficient manner. Serves as backup phone operator in absence of regular operator.
  • Works with Loan Officers and Loan Assistants to complete daily goals.
  • Performs Customer Information File (CIF) and loan maintenance as required.
  • Performs additional duties as assigned.
 
Required Qualifications:
  • High school diploma or equivalent.
  • Minimum of one (1) year of related experience.
  • Strong problem-solving abilities, aptitude for numbers and orientation towards detail.
  • Ability to prioritize job duties.
  • Ability to communicate clearly and professionally through both verbal and written skills with customers in English.
  • Must be able to physically type on a keyboard with an above average knowledge of computers.
  • Demonstrate good work habits, maintain a professional appearance, and attitude and follow policies and procedures.
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