Company: Family Service and Guidance Center 
Position Title:  Director of Human Resources
Job Classification: Exempt; Full-Time        
Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. & as needed    
Reporting Structure: Chief Executive Officer
Department: Human Resources 

Position Summary:     
The Director of Human Resources is responsible for a broad range of HR assignments including oversight of the recruitment and employment process, employee relations (culture enhancement), performance management, benefit administration, payroll/benefits administration, and HRIS system. Position effectively collaborates with other members of Leadership Team and organizational hiring managers.

Major Duties:

• Training & Development: Develops and retains quality employees through:
  • Manages new employee on-boarding and training.
  • Supports development and management of supervisory/management training programs for functions that are relevant to performance management and the performance review process.
  • Establishes strategies to ensure the organization uses a supportive, collaborative, coaching approach to staff development, with timely and appropriate training and professional development.
• Recruitment:  Oversees and manages talent recruitment processes such as:
  • Manages human resources activities and assists in recruiting duties, including advertising, interviewing, employment verification, skill base testing of candidates, and facilitating the new employee onboarding process.
  • Implements Human Resource functions to maximize employee strength and diversity through implementation of a comprehensive recruitment, hiring, and retention plan with long‐term goals, strategies, performance benchmarks, and dashboards.
  • Exercises the usual authority of a department head concerning staffing, performance appraisals, promotions, rewards and recognitions, salary administration and terminations.
  • Recommends personnel changes as required to maintain service objectives.
• Compensation: Manages compensation programs to ensure regulatory compliance and competitive salary levels
  • Oversees various compensation and benefits surveys.
  • Assists/advises management regarding various incentive plans/programs.
  • Administers wage and salary plan including FLSA compliance and recommend changes as necessary.
  • Keeps up‐to‐date with compensation trends, job market trends and market value skill metrics, to consult and negotiate on the cost/salary of the candidates, with the higher management.
• Position Management:
  • Oversees position management, including job descriptions, headcount, and salary/budget expense.
  • Oversees the leveling of existing and new jobs; changes to existing jobs; and titles assigned to positions.
  • Maintains an organizational structure, operating practices, policies, and procedures that are responsive and adaptable to evolving business needs.
• Employee Relations:
  • Evaluates the company culture and provides recommendations on changes to accomplish company goals and objectives.
  • Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
  • Assists staff in counseling, career development needs, and conflict management matters.
  • Investigates, provides information, and works towards resolving employee complaints.
  • Manages the process of termination of employment, both voluntary and involuntary.
  • Works with internal and external staff and legal counsel as needed.
• Other:
  • Participates in benefit design and plan administration that appeals to the targeted talent pool.
  • Manages and oversees HRIS system.
  • Respects and demonstrates the ability to maintain staff and employee confidentiality.
  • Reviews and ensures FSGC’s compliance with all governmental, labor, and funder laws and regulations related to labor/employee requirements including but not limited to EEO, ADA, FMLA, ERISA, and worker’s compensation.
  • Maintains up to date State and Federal employee requirements and guidelines related to hiring, leave, employee classifications, worker’s compensation issues, unemployment insurance, health insurance, and all other issue regarding employees.
  • Maintains employee personnel files including all tracking of required information.
  • Manages and documents the credentialing of the clinical staff, directly or through a contractor partner.
  • Works with outside HR consulting partners, as needed.
  • Performs other duties as necessary for the smooth operation of the human resources department.

Position Qualifications:

• Education/Licensure:
  • Bachelor’s degree in Human Resources Management, Business Administration or closely related field.
• Experience:
  • Minimum of five (5) years’ experience within the HR field and at least two (2) years of supervisory experience required.
  • PHR or SHRM-CP certification preferred.
  • Prior experience with HRIS software evaluation, recommendation and implementation preferred.
• Competencies:
  • Strong proficiency in MS Office Suite required.
  • Demonstrated track record of honesty and integrity.
  • Knowledge of employment law.
  • Must have good verbal and written communication skills with the ability to work effectively with various levels of professionals, both internally and externally.
  • Must have superior customer service, organizational and communications skills.
  • Must have organization and decision-making skills to be able to work independently with minimal supervision.
  • Ability to prioritize multiple request for information or completion.

Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently stand, walk, and sit.
• Occasionally manually manipulate, reach outward, reach above shoulder, squat or kneel, and bend down.
• Ability to frequently lift/carry 10 pounds or less; occasionally lift/carry 11-100 pounds.
• Ability to frequently push/pull 12 pounds or less; occasionally push/pull 26-100 pounds.

Work Environment: 
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and copy machines. Frequent interruptions can occur.

​​​​​Additional Duties:
Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.